After-Sales Service
A professional team responds fast, safeguarding stable equipment operation throughout the lifecycle
Four Service Commitments
Fast Response
A 7x24 service hotline; we respond within 2 hours of a repair report and arrive on site within 48 hours (except in remote areas).
Original-Manufacturer Quality
All parts come from the original brand with official warranty; no aftermarket parts, ensuring equipment performance and safety.
Professional Team
Engineers are trained and certified by the original brands, with extensive on-site commissioning and troubleshooting experience.
End-to-End Tracking
Customer service records are established, every service is traceable, and regular follow-ups continuously improve the experience.
Standardized Service Process
Repair intake
Customers submit requests via hotline or online channels; service staff register equipment details and the fault description
Fast Response
Technical engineers contact the customer within 2 hours for remote diagnosis and an initial solution
On-site service
If on-site handling is needed, engineers arrive within 48 hours with specialized tools and common parts
Resolution
Commissioning or repair is completed, operation is verified on site and confirmed by the customer
Follow-up
A phone follow-up within 7 business days records equipment status and is added to the service file
Service Scope
Technical Support
Professional pre-sales selection advice and post-sales technical support, helping customers resolve technical issues in equipment operation.
- 7x24 technical hotline support
- Remote fault diagnosis and guidance
- Product specification inquiries
- Technical evaluation of application solutions
Commissioning
Professional engineers provide on-site installation guidance, start-up commissioning and parameter optimization to bring equipment to its best operating state.
- On-site technical guidance for installation
- Start-up commissioning and parameter setting
- Combustion system interlock commissioning
- Operating performance testing and acceptance
Spare-Parts Supply
An original-parts warehouse keeps common parts in stock and orders special parts quickly to keep equipment running.
- Genuine original parts
- Local stock of common parts
- Fast-track channel for emergency parts
- Technical guidance for parts replacement
Periodic Inspection
Contracted customers receive scheduled on-site inspections to proactively detect risks, extend equipment life and reduce failure risk.
- Quarterly, semi-annual and annual inspection plans
- Comprehensive checks of equipment status
- Wear-part life assessment and early warning
- Inspection reports and maintenance recommendations
Operator Training
Professional training in equipment operation, routine maintenance and safety standards to strengthen customers' own O&M capability.
- Equipment operating-procedure training
- Routine maintenance guidance
- Common-fault recognition and handling
- Safe operating-practice training
Maintenance Contracts
Annual maintenance contracts covering periodic inspections, priority response and parts discounts for one-stop support.
- Customized maintenance plans
- Higher service-response priority
- Original-parts discounts
- Dedicated account manager
Nationwide Service Network
Centered on the Wuxi headquarters, Reinwind has service offices in East China, North China, South China and Southwest China, with partner service providers covering major industrial cities nationwide, ensuring prompt, professional after-sales service wherever customers are.