Privacy Policy

I. Introduction

Reinwind Thermal Technology (Wuxi) Co., Ltd.(hereinafter "we" or "Reinwind") understands the importance of personal information and, in accordance with laws and regulations, takes appropriate security measures to keep your personal information safe and under control. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit this website (www.reinwind.com) and use related services, as well as the rights you have.

Before using this website, please read and fully understand this policy. Once you begin using this website, you are deemed to have read, understood and agreed to all its terms.

II. Information We Collect

2.1 Information You Provide

• Subscription information:When you subscribe to updates on the website, we collect your email address;
• Contact information:When you contact us by phone, email or other means, you may provide your name, company name and contact details;
• Inquiry information:When you submit a product inquiry or service request, we collect the information you provide.

2.2 Information Collected Automatically

• Device information:browser type, operating system, device model, screen resolution, etc.;
• Log information:IP address, access time, pages visited, duration, referring URL, etc.;
• Cookie information:website usage preferences collected through cookies and similar technologies.

III. Use of Information

The personal information we collect is used for the following purposes:

• sending you product news, market updates and related notices (after you subscribe with consent);
• responding to your inquiries, requests or complaints and providing customer service and technical support;
• analyzing website usage and improving content and user experience;
• maintaining website security and preventing fraud, abuse and other risks;
• complying with laws and regulations and fulfilling legal obligations.

We will not use your personal information for purposes unrelated to the above. If we need to use it for other purposes, we will obtain your consent in advance.

IV. Use of Cookies

This website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and analyze traffic.

You can manage or delete cookies through your browser settings. Note that disabling cookies may affect some functions of this website.

V. Sharing and Disclosure

We undertake not to sell your personal information to any third party. We may share or disclose your information only in the following circumstances:

• With your explicit consent:sharing with third parties after your prior written consent;
• Service providers:sharing necessary information with third-party partners that provide website hosting, data analysis and email delivery, subject to confidentiality obligations;
• Legal requirements:under mandatory requirements of laws and regulations or judicial or administrative authorities;
• Protection of rights:disclosing information to the extent necessary to protect the lawful rights of Reinwind, users or the public.

VI. Storage and Protection of Information

We store your personal information within the People's Republic of China for the shortest period necessary to achieve the purposes of collection, or as required by laws and regulations.

We take the following security measures to protect your personal information:

• using encryption to transmit and store sensitive information;
• establishing strict internal access controls so that only authorized personnel can access personal information;
• conducting regular security assessments and vulnerability testing;
• maintaining an emergency response plan for data security incidents and notifying you and regulators promptly if one occurs.

Although we take reasonable security measures, the internet is not entirely secure; we will do our best to protect your information but cannot guarantee absolute security.

VII. Your Rights

Under applicable laws and regulations, you have the following rights regarding your personal information:

• Right of access:you may inquire about the personal information we hold about you;
• Right of correction:you may request that we correct inaccurate or incomplete personal information;
• Right of deletion:where prescribed by law, you may request deletion of your personal information;
• Right to withdraw consent:you may withdraw consent to processing at any time, such as canceling a subscription;
• Right to complain:you may complain to regulators about our processing of personal information.

To exercise these rights, please contact us using the details at the end of this policy. We will respond within 15 business days of receiving your request.

VIII. Protection of Minors

This website is primarily intended for business customers and adult users. We do not knowingly collect personal information from minors. If you are a minor, please use this website under a guardian's guidance. If we find that a minor's information has been collected without a guardian's consent, we will delete it promptly.

IX. Updates to This Policy

We may revise this Privacy Policy as laws, regulations or business needs require. The revised policy will be published on this page with an updated date. For material changes, we will notify you via website notice or email. Please review this policy periodically.